FAQS

A: You can contact us through:
· Submit cooperation intent via our "Partnership" or "OEM/ODM" pages
· Email partnership@covy.com (distribution) or oem@covy.com (customization)
We will contact you within 2 working days to discuss your needs and cooperation models.

A: We offer multiple models:
· Distribution Partnership: Become an agent/distributor of COVY branded products
· OEM/ODM Customization: Produce exclusive products under your brand
· Co-branding: Jointly develop co-branded products, share market resources
· Bulk Procurement: Direct purchase of standard products for commercial/gift use

A: We look for partners with: · Legally registered business credentials
· Channel resources or sales
capabilities matching target markets
· Good business reputation
Specific conditions negotiable based on cooperation model.

A: We support customization of all cleaning products, including:
· Laundry liquids
· Laundry powder
· Laundry pods
· Dishwasher pods
· Other daily chemical products can be discussed for development.

A: MOQ varies by product:
· Laundry liquids: 1,000 bottles/size
· Laundry powder: 1,000 bags/size
· Laundry pods: 30,000 pods/scent
· Dishwasher pods: 50,000 pods/scent
Custom packaging and formulas may require additional mold fees.

A: Typical timeline:
· Sample production afte perposal confirmation: 7-15 working days
· Mass production after sample approval: 15-30 working days (depending on order quantity)
· Shipping: additional based on destination
Total approx. 60 working days.

A: Yes, we offer free packaging design services including:
· Visual design (key visuals, labels, instructions)
· Multilingual copy suggestions (Chinese/English/Arabic/French, etc.)
· 3D renderings for preview
Typically 2 rounds of free revisions.

A: Sample fee is charged based on the specific product. After cooperation confirmation, the sample fee is fully deductible from mass production payment. If no cooperation proceeds, the sample fee is non-refundable.

For more details, please feel free to contact our customer service team. Email: OEM@MDDFMCG.COM

A: Standard terms:
50% deposit, balance paid before shipment;
We offer tailored for payment for long-term partners.

A: Yes, we support various trade terms including EXW, FOB, CIF, CFR, etc., based on your requirements.

A: We have a strict quality control system:
· Incoming raw material inspection
· Finished product 100% inspection or sampling
· Batch-specific QC reports available
We are ISO9001, ISO14001 certified, and can provide third-party testing (e.g., SGS) upon request.

A: We have:
· ISO9001 Quality Management System
· ISO14001 Environmental Management System
· SGS test reports
· EU REACH compliance
· Other certifications (e.g., FDA,etc) can be applied based on target markets.

A: Laundry liquids/powder/laundry pods/dishwasher pods/shampoos: 3 years (depending on packaging). Production date and expiry are printed on all packages.

A: Yes, we can provide detailed ingredient lists and MSDS upon request. For custom clients, formula information can be disclosed under a confidentiality agreement.

A: We offer seven dimensions of support:
New Product Support
Rebate Support
Territorial Protection
Training Support
Promotion Support
For more details, please feel free to contact our customer service team. Email: JF001@MDDFMCG.COM

A: After signing an exclusive agreement, we will:
· Not develop another distributor in that region
· Strictly enforce unified suggested retail prices
· Require all channels to register, strictly monitor cross-region selling
· Violators face rebate deduction up to termination

A:
· Covy’s Parent conpany : Nanjing Hurricane Trading Co.,Ltd founded in 1997, 30 years in cleaning & care industry.
· Partnered with 120+ top brands (e.g., Unilever, SC Johnson)
· Served 6,000+ supermarkets and government/enterprise clients
· Jiangsu Emergency Material Reserve Unit
· 20,000㎡ modern facility, annual capacity 50,000+ tons
· ISO9001, ISO14001 certified
For more details, please click on "Company Profile" on the homepage.

A: You are welcome to visit! Please schedule with your account manager in advance, and we will arrange a guided tour of production lines, labs, and showroom.

A: You can download product catalogs and company profiles from our website. For samples, contact your customer service manager.

A:
· Distribution: partnership@mddfmcg.com
· OEM Customization: oem@mddfmcg.com
· Bulk Procurement: jf001@mddfmcg.com
Working hours: Mon-Fri 9:00-18:00 (Beijing Time)

A: To better serve customers in different regions, we have established three websites, each with distinct positioning and purposes:
·China Parent Company Website:www.njjf.com.cn
This is our official website established at the company's founding. It mainly showcases the parent company's development history, corporate strength, production base, business qualifications, and other comprehensive information, targeting domestic Chinese partners.
·China Brand Website: www.mddfmcg.com
This is our brand website targeting Chinese consumers, focusing on the display and sales of our MDD brand products in the Chinese market.
·Overseas Customer Website: www.covycovy.com
This is our newly established international website, specially designed for overseas customers. The website provides English and other multilingual support, covering overseas partnership recruitment, OEM/ODM customization services, global distribution cooperation, online shop,etc., aiming to better meet the needs of overseas markets.
If you are an overseas customer, we recommend visiting our overseas website directly: www.covycovy.com for services and support that better match your needs.